FAQ
Everything you need to know about our products, custom orders, shipping, and returns.
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Do you offer custom designs?
Yes. We specialize in custom-made pieces tailored to your style and preferences. Contact us with your idea and we’ll bring it to life.
Do you produce in large quantities?
Yes, we are expanding into bulk production for businesses and partnerships.
How long does delivery take?
- Economy Delivery: 2–3 working days
- Express Delivery: 1–2 working days
- Custom and bespoke orders may require additional production time.
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Local Pickup
Once your order is placed, we will contact you by email to arrange a convenient collection time and location in Newtownards, Northern Ireland.
Please wait for confirmation before travelling to collect your order.
Do you ship internationally?
Yes. We currently ship to the UK, Europe, USA, Canada, and selected international destinations. Shipping costs are calculated at checkout.
What materials do you use?
We primarily use high-quality leather along with other premium materials to ensure durability and style.
Can I return a product?
Due to the handmade and custom nature of our products, returns are accepted only for faulty or damaged items. Please contact us within 14 days of receiving your order.
How long does it take to complete a bespoke order?
Production times vary depending on the complexity of your design, but most bespoke items are completed within 2–4 weeks. A detailed timeline will be provided after confirmation.
Still have questions?