Returns Eligibility

We accept returns under the following conditions:

• Items must be unused and in their original condition

• Return request must be made within 14 days of delivery

• Item must be returned in original packaging

Non-Returnable Items

Due to the nature of our products, the following items are not eligible for return:

• Custom-made or personalised items

• Items made to specific client requests

• Used, damaged, or altered products

Refunds

Once we receive and inspect your returned item:

• Approved refunds will be processed within 5–10 business days

• Refund will be issued to your original payment method

Please note:

• Shipping fees are non-refundable

• Return shipping costs are the responsibility of the customer

Exchanges

We only replace items if they are:

• Defective

• Damaged upon delivery

If you need an exchange, contact us with proof (photos) within 48 hours of delivery.

Damaged or Incorrect Orders

If you receive a damaged or incorrect item:

• Contact us within 48 hours of delivery

• Provide clear photos of the issue

• We will arrange a replacement or refund where applicable

Custom Orders

All bespoke and custom orders are final sale.

However, we are committed to customer satisfaction and will work with you to resolve any concerns.

How to Request a Return

To start a return, please contact us at:

 Contact@dreizbespoke.com

Include:

• Order number

• Reason for return

• Photos 

Processing Time

Returns and refunds may take several business days depending on inspection and payment provider timelines.

Contact Us

If you have any questions about this policy, feel free to contact us.

We’re here to help.

Dreiz Bespoke — Crafted with precision